In Conversation with Nikki Faulkner

Updated: Oct 21, 2018



Nikki Faulkner of Mulberry Bush Consulting and I talk about how Nikki made the transition from studying geophysics to working with small businesses to get their people and processes right! Nikki shares her journey, her tips and how she manages her well-being while running a small business.

She also talks about how she established a business support network and the challenges business owners can face in letting go of things as they expand.



Abbreviated Transcript of the Interview

What services do you offer? (00:33)

We fill a niche somewhere between business consulting and HR Consulting. I focus totally on the people part of the business and make sure that's working really well because once you are working with people, you're relying on them to do a certain amount of the work for you to bring your business on and move it forward.

There are 3 key areas I focus on (01:02):

  1. Businesses with 4-5 employees, they are probably that first team that business owners had. That business is very good at doing whatever the business does, but they may not have much experience in managing people.

  2. Businesses that are somewhere between 10 to 15 employees. So they've had their first growth spurt. They’re trying to grow again and looking to put their first layer of management in. I work with the business owner and whoever is going to get promoted to make sure they have the soft skills they need as well as the processes in place.

  3. One man bands who have decided they don't want to go down the path of employees, but they have to have a team of people to support them. So they might have technical people to do specific projects or they might have virtual assistants or virtual hr or IT companies and outsourced some sources of support. They have to be very careful of in this day and age legally what language you use when you're working with these people. So you don't take a freelancer and suddenly convert them into a worker that comes with all sorts of legal requirements.

With all of them, I help them put in some processes, help them build the consistency, learn to communicate well with their team and help build the right team in the first place.

The nature of the team and what is required varies depending on the business.

I have a lot of templates that I've developed that we use as a start point.

Moving from geophysics to Mulberry Bush Consulting (10:01)

Initially I started out in geophysics when I came into the corporate world, I started off as a technical support person and I was supporting a piece of software that I used for my PHD.

It was very natural place for me to start in the corporate world because it was something I already knew how to do. Once I joined the technical support team I very quickly was given the responsibility to look after project on quality processes, around technical support that were audited annually.

It was actually a really pivotal point for me because being involved in that audit programme for probably about 12, 13 years. I learned an awful lot from the audits about how to look at the processes we were using and how to look at the people management side a bit.

I progressed through to management which also worked on how to find the right people for the team. It was a really good place for me to learn how to manage a team because we were such a big company, if I made a little mistake, it wasn't going to bring the company down.

What I can do now is help people not make those mistakes when it's actually much more critical because it's a much smaller business.

The last role I had in corporate, I was actually moved to a different business unit where they have people out on oil rigs. It was a very, very different environment from working in technical support. It was a great a practice ground if you like, for me to go and work out what it is that new managers need, people without management experience who are responsible for running a business unit in some part of the country, often in deepest, darkest Africa. They didn't get much support helping them make sure they had all the bits in place so that they could do it really well. And again, these guys were very good at what they did but could they hire the right people? Probably not because nobody ever stopped to tell them what they need to think about. So all of the things that I put together in that role are essentially what's come out to become Mulberry Bush Consulting.

When I was given an opportunity to come out with a bit of cash, I thought, actually this is my opportunity because I've got all the bits I need to be able to go and do something I've always wanted to do.

And that's when I set up Mulberry Bush Consulting. So essentially the only difference for me now from that last role is rather than having clients given to me, which I did in the corporate world, they have no choice but to work with me. Now obviously I have to go find my clients. But for me that's a bonus because somebody that has to work with you and doesn't want to, it's very difficult to work with. And it's very difficult to make yourself feel that you're actually adding value when you can't get in to do anything cause they're not interested. Whereas now it may be harder to find people, but the people I find they want to work with me and so we've had some fantastic results because people realize that they want the help, they're ready to put the effort in and we could do some really good work together.

Do business owners face different challenges compared to the managers in corporate? (17:14)

I would say that the differences are more related to what stage their business is at. In corporate, it was more what stage they, as a person, were at in their development rather than the different industries and things.

Really it's a question of - do you have any idea about people management or are we literally started at the beginning. Essentially, across different sectors, it's the same - it's about human interaction.

Nikki suggests (23:21)

  • Planning – have a 12 month plan but break it down month by month. Review and adjust regularly.

  • Don’t overestimate what fits into a day.

  • Try and time regular tasks so you know how long they will really take.

  • Keep your priorities straight.

  • Be kind to yourself.

  • Make sure you have a support structure of fellow business people

  • Building your business network

  • Networking – finding the right sort of groups with the right sort of people for you.

  • Social networks – you may discover that the people you know socially who run their own businesses and may prove to be great contacts for your support network.

Managing wellbeing (31:38)

Cycling! It's partially to get out and enjoy the scenery that we have around here but a lot of it is around the exercise just to make sure I'm tired enough that I can sleep so I don't wake up in the middle of the night and start thinking about things that I don't want to think about in the middle of the night.

At the end of each day, I will actually just go through a process before I switch my laptop off where I actually think about positive things have happened, things I'm grateful for, those sorts of things. There's gotta be something I could find that I achieved. What did I do today? What did I achieve? I put even if it's small, there's gotta be something like the cheese and that helps me finish the work day in a way where I can say, OK, I'm kind of comfortable with that.

Know what you’ve got on for the next day. I usually know exactly what's in the calendar for tomorrow, so again, I'm not thinking of son. You've got to worry about especially going somewhere. First thing I know whether I've got to get up early or haven't and then I usually get on the bike which is where I shut off and then I try not to do anything business related after that and that allows me to get the exercise in. It allows me to completely switch off my mind from what I'm doing and it allows me to kind of close the day and then I get my evening to myself, which works really well for me.

Why Mulberry Bush Consulting (36:05)

Our house is called Mulberry House and we moved into it probably about six months before I started the company. I was looking for a company name that potentially my husband and I could use so it couldn't be related to what I did. We thought if we gave it a generic enough name, it wouldn't really matter what kind of consulting it got used for in the future. And that's how it ended up with the Mulberry Bush and the little pink tree

Where do you want to take the business in the future? (37:03)

I really like to work with the people that have employees. My core is really about the people that do have teams of employees. What I'd probably like to do ultimately is license the program so other people can deliver it in other areas and also deliver the main six month program that I offer remotely.

How do you determine how to work with the client when you first go in? (38:40)

I have a seven step system and step one is an intensive day where we do some preparation in advance and then in the morning we focus on the information they’ve provided and do a deep dive into their business and discuss what ideas they’ve tried and we identify the top 3 things they want to work on. Then in the afternoon we take those top 3 and spend an hour on each so that they’ve actually made progress on them during the day.

The next episode will be released on 29th April 2018. I am speaking to Andrew Priestley, a Business Leadership Coach.

If you know someone who you think would be a great fit for the podcast, drop me an email at debra@bridginggaps.uk

Nikki Faulkner is Director of Mulberry Bush Consulting, follow her on Twitter at @BuildGreatTeams.

I work with people to put together plans, improve your productivity and meet your project management needs so you can get to where you want to be!

Contact me on 01344 289985 or debra@bridginggaps.uk.


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